News

Qianchuan Customer Service, Everything for the Customer — A Record of Wu Ping, Manager of Qianchuan Wooden Door Customer Service Department

　　Whether making or receiving calls to communicate with customers, handling after-sales matters in front of the computer, or coordinating and solving problems in the workshop... this is the daily work scene of Wu Ping, the manager of the Customer Service Department at Qianchuan Wooden Doors. Every time you see him, he is always busy, but despite the busyness, he remains calm and composed, showing a rigorous work attitude.

　　In 2011, Qianchuan Wooden Doors experienced rapid growth and a surge in orders, which to some extent led to neglecting the care of existing customers. Poor customer service inevitably affects the company's development. Facing the dual crisis of insufficient customer confidence and lack of service, reorganizing the customer service department became an urgent task. Responsibilities were redefined, service processes optimized, a regional dedicated personnel system implemented, proactive service adopted, and a dealer satisfaction survey system established to monitor and improve service quality... A series of measures laid a solid foundation for improving Qianchuan's customer service quality.

　　The Customer Service Department at Qianchuan Wooden Doors involves order splitting and design by the engineering department, installation and maintenance by the installation department, and after-sales issue handling. The work is detailed and complex, and without a good mindset and rigorous work style, it is difficult to be competent. Wu Ping pays attention to every detail and personally handles tasks with great enthusiasm and a proper attitude: working overtime is common, and sacrificing personal time to handle work is routine. Under his leadership, the relationship between the company and customers has significantly improved, service issues have been properly resolved, service quality has greatly increased, and customer confidence in Qianchuan has been strengthened, filling everyone with confidence for further cooperation.

　　"Doing every little thing well is success." With a dedicated and sincere attitude, a daring and proactive spirit, and by doing every little thing well, Wu Ping has been diligent and dedicated in his role as the wooden door customer service manager. He has earned the satisfaction of leaders, the trust of employees, and the reassurance of customers, becoming a model and example for all Qianchuan people. He is Wu Ping. Wu Ping, well done!

　　Customer Service Department Manager Wu Ping (left)