News

Store Visit｜Juran Home Qianchuan Wooden Door Home of Honor Specialty Store: "Behind the brave are thousands of troops and horses"!

At Qianchuan, every specialty store manager has unique personal characteristics; some are enthusiastic and generous, some mature and capable, some skilled in business, and some rich in management experience. Their long-term frontline work experience exposes them to various complex tasks daily, showcasing their outstanding qualities in certain aspects.

Today, let's visit the Qianchuan Wooden Door Juran Home Supreme specialty store and meet Yao Chunyan, who is both the store manager and a staff member.

On the day of the visit, which happened to be a weekend, Sister Yao arrived early in the morning. As usual, she cleaned and organized the store, preparing to open and welcome customers.

Getting into work mode, she checked orders, handled after-sales issues, coordinated with installation technicians, and reviewed previous tasks. Then she began connecting with potential customers and discussing order matters.

During this time, the phone kept ringing. It was clear that Sister Yao patiently listened to and answered customers' questions and needs.

Usually, only Sister Yao and Manager Xing work at the Juran Home Supreme store. Manager Xing is the main administrator and often works outside. The store's size is suitable for Sister Yao to handle alone—sales, ordering, installation coordination, after-sales, and more.

Playing so many roles, Sister Yao coordinates and manages all aspects, running the store in an orderly manner every day. She truly embodies the saying: one person is a whole team. She is excellent and wise at work, with a delicate appearance hiding the energy of a thousand troops.

Sister Yao said she used to work in food and beverage wholesale, selling goods by the truckload, with buyers coming to her. At that time, the market had little concept of service. After entering the wooden product retail industry, she strongly agrees with Chairman Luo's saying that "product and service are the king." With consumers' evolving mindset, only quality products and humanized services can be accepted by the market.

For sales, winning over a customer might be a small gesture in a moment. It may not necessarily be endless professional knowledge or low-price promotions, but a sincere action that touches the heart unexpectedly.

What impressed Sister Yao was that once a family came to the Qianchuan store to look at products but showed no intention to buy. Later, the customer said they wanted to see integrated kitchen and bathroom ceilings. Sister Yao enthusiastically helped and took them to see other brands. At that time, no sales staff were attending to customers in other stores. Seeing the customers wandering dryly, thoughtful Sister Yao ran back to the Qianchuan store to get water and specially brought it to the customers. To avoid causing psychological burden, Sister Yao then stepped back appropriately and returned to the store.

She truly did not expect that a seemingly insignificant bottle of water would establish a connection between the customer and Qianchuan. Later, the customer actively came to the store to order wooden doors, openly stating that Sister Yao's careful and heartfelt service gave them enough trust.

Customer-centered, besides enthusiastic service, there are also genuine products. When Qianchuan's new products were released this year, the Juran Home Supreme store promptly followed the company's pace and updated samples in time. Grasping customer needs and fully meeting them in a humanized way is the only way to win customer and market recognition.

Regarding this year's new products, Sister Yao is very optimistic. After several months on the market, data and facts prove high customer acceptance and good feedback. With the market updating and iterating faster, products are also actively upgrading to keep pace.

As a frontline staff member, Sister Yao said she still has much to learn. She has confidence in Qianchuan and herself and will continue to invest her energy as a whole team into frontline work.