Chengdu
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Large Client Type SolutionsEngineering ProductsRetail ProductsHome Furnishings
Qianchuan Wood Industry allows consumers to enjoy both quality and service
Qianchuan Wood Industry participated in the "Ensuring Consumers Enjoy Quality and Service While Effectively Safeguarding Their Legitimate Rights and Interests" — the 2008 March 15 Quality and Service Integrity Commitment event organized by the Product Complaint Handling Center of the State Administration for Quality Supervision and Inspection and Quarantine and the China Quality Inspection Association. In national media such as China Consumer News, China Quality News, People's Daily Market News, and China Quality Miles, Chengdu Qianchuan Wood Industry Co., Ltd., as a leading enterprise in Sichuan's wooden door industry, along with other industry leaders (Shengda, Quanyou, Li Ning, Johnson, Changhong, Haier), announced their integrity and rights protection commitments, demonstrating their stance of always seeking the greatest benefit for consumers.
The launch of the integrity and rights protection commitment reflects Qianchuan's relentless efforts to improve service quality and pursue user satisfaction. Qianchuan Wood Industry will continue to uphold the service philosophy that "customer satisfaction is the lifeblood of the enterprise," ensuring after-sales service reaches "every home with Qianchuan wooden doors." In managing after-sales service, efforts will focus on the following aspects: first, optimizing and integrating the after-sales service network; second, enhancing service awareness and skills; third, improving the quality of the after-sales department's work; and fourth, strengthening supervision and assessment to ensure service effectiveness. Through these efforts, customer satisfaction will be further improved.
Adhering to the spirit of "always pursuing the highest user satisfaction," Qianchuan Wood Industry strictly controls both product quality and service. Qianchuan brand wooden doors have always enjoyed a good reputation for quality and have been recognized by authoritative institutions and the public for their service. The design has won the Fashion Design Gold Award and was among the Top 30 Wooden Doors at the 8th China International Wooden Door Exhibition.
